We recently switched from another West LA doggie daycare to The Loved Dog and are big fans so far. We liked the idea of changing to a cage-free environment, in which we know that every pup there has had a thorough screening. We were very impressed w/their procedure for screening, which included exposing our dogs (2 young bullmastiffs) to yappy dogs, small dogs, and big dogs, to see how they’d react. Even though the screening 2hr cost $20, you can then leave them there the whole rest of the day if you’d like (assuming they pass the screen 🙂
As far as the facility, it’s pretty standard for an indoor-only daycare, but we do feel they have better cross-ventilation system which helps w/temperature as well as stuffiness that can lead to kennel cough.
There are plenty of doggie cabana beds for those who’d like to lounge, as well as agility play equipment. One of my reasons for only 4 stars is that it can be a little crowded on some days, and the ratio of hanlders to dogs can be a bit overwhelming, esp in a cage-free environment. Even w/the best “screening” in the world, there naturally is going to be the occasional scuffle, humping, etc. that requires the handlers to intervene.
As others have mentioned, the staff has been AMAZING – our dogs (who combined = 180 lbs) literally FLY through the doors to get inside, and immediately run to the handlers for lovin’. You get the sense that everyone there truly loves dogs. I’ve also been very impressed with how, even after our first time, everyone there immediately knew our dogs, my husband, and myself. Anastasia, the general manager, was extremely helpful in us getting accommodated there, and did an email f/u to make sure everything was going well. Lastly, they get major points for successfully and gently being able to do nail trims on our giant pup’s Dino Nails. After I explained that using a Dremel is generally the only tool we can use due to their resistance, Anastasia arranged to have a specific staff member bring in this tool for the job. This is just the type of personalized, caring service we’ve received thus far at The Loved Dog, and our pups surely look forward to continuing to play there.
Perhaps my only other suggestion, that IS offered at other locations, would be allowing drop-offs/pick-ups on Sundays. This can be quite a hindrance on weekend trips that may only need a Fri/Sat boarding. Otherwise we’d def. recommend TLD!